Gaylord National Resort & Convention Center, Oxon Hill, MD
Posting Date Aug 13, 2019
Job Number 19111361
Job Category Golf, Fitness, and Entertainment
Location Gaylord National Resort & Convention Center, 201 Waterfront Street, Oxon Hill, Maryland, United States VIEW ON MAP
Brand Gaylord Hotels
Schedule Seasonal – Full-Time
Position Type Non-Management/Hourly
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Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you’ll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
Facilitate entertainment performances by providing exceptional service and guest experience through one-on-one interactions with guests while assisting performers. Assist and accompany Character performers to, on and from assigned areas while maintaining the Special Events Character Handling Guidelines to provide for the safety and physical well-being of Character performers. Encourage, recruit, register, and schedule guests to participate in activities for the live shows, events or performances. Promote a fun, energized and comfortable atmosphere for guests. Provide information to guests about available recreation facilities and activities, including providing tours. Lead and/or perform in live shows following basic scripts and using improvisation during shows as needed. Perform confidently in front of audiences while engaging audience members in live-show activities. Explain and promote the rules and regulations of the facility intended for the safety and welfare of guests. Observe activity in the facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Prep for show and clean and maintain recreational equipment and supplies. Must have demonstrated experience in previous roles performing the following: accurately and consistently portray the pre-determined style, characteristics and mannerisms of each role without any deviation; perform inside bulky hot costumes for extended periods of time; maintain size and weight requirements based on costume’s pre-determined size; work with large quantities of groups and children; stand for an extended periods of time.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Visually inspect tools, equipment, or machines (e. g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Exposure to outdoor elements, wet and/or humid conditions as well as extreme heat/cold (non-environmental). Work near loud noises, around and in large crowds, and in tight and dark spaces, including in a large costume. Continual use of manual dexterity with frequent use of bi-manual dexterity. Maintain size and weight requirements based on costume’s pre-determined size. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.
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